Gain back a customers respect - TechRepublic
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June 16, 2004 at 01:06 PM
karen.hansen

Gain back a customers respect

by karen.hansen . Updated 22 years ago

Our applications training company has been delivering services to a client for the last 4.5 years. Four 4 of those years everyone was happy and our work was really respected. Six months ago the management of the contract moved from the IT to the HR area. The HR people seem to have no respect for the advice we provide or the skills required to be able to provide that advice.

How do I turn this around. I know we offer an excellent, value for money service, but they do not seem to recognise it.

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