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GAL Update

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by jbaker

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Is there any known reason that the GAL would not update for new users/mailboxes when Cached Exchange Server is enableds in Outlook 2003.

For Example: A user is added to the domain and given a mailbox. If I go into the GAL, that user is not shown. However, if I disable cached Exchange Mode, the user shows up in the GAL. I can then re-enable CEM, and the user is once more not shown. (hope this makes sense).

5 replies

by bfilmfan

Is it showing as a hidden mailbox?

I have to admit this one has me a little stumped.

Does the user show up in Excahnge User Manager?

Or is it missing from the user who is caching?

by coolgagan13

Hi,
You can try this:-
1. open the outlook
2. on the mail screen of outlook, click on a small drop down arrow next to "send/receive" tab.
3.Then click on " Download Address Book" option
4. Close and reopen the outlook.

This should now show you the name in GAL

by acuracura

The Offline Address List is built by the server by default only once per day.
For cached Exchange mode users, the GAL is actually their .oab file, which Outlook pulls shortly after starting up. Outlook looks for this file once per day.
You can force it to see changes by clicking on the arrow to the right of Send/Receive and then clicking on Download Address Book. The first box, Download changes since last Send/Receive should be checked; download Full Details.

by musicjeff

I have found in other blogs that it can take up to 12 hours for GAL to refresh itself.

I tried creating the user MS Outlook account on his own machine and then select Tools - Download Address Book but that still didn't work for me.

by mob_dream

Open Exchange System Manager and then point the RECIPIENTS from left pane after that open the OFFLINE ADDRESS LISTS on the right then right click DEFAULT OFFLINE ADDRESS LIST and choose REBUILD it works for me

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