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garbled e-mail attachments

By Anastasio ·
from time to time, when sending e-mail attachments, some receipients e-mail me back to tell me that they cannot read it because everything is garbled. some of the e-mail recipients said that they don't even get the icon that represents the attachment and it seems that the e-mail attachment somehow is received open. i have a pc running win98se and use ms outlook 2000 (ms office 2000)as the primary e-mail client. is there anything the reciepient or i need to do to fix this problem?

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by Jennifer.Gardner In reply to garbled e-mail attachment ...

It sounds more likely that the problem is on the recipient end. Are all the people with problems running the same e-mail client? What are the extensions of the attachments that have problems?

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by Anastasio In reply to

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by Anastasio In reply to garbled e-mail attachment ...

so far, this problem only seem to affect ms outlook users. also, the attachments are usually ms office files, .doc, .xls, etc.

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by OTL In reply to garbled e-mail attachment ...

Sounds like they are not using MS Office 2000 and are still trying to open a Word/Excel/Power Point file with Office 98 or below. It will try but should give an error that it does not recognize the format.

The including of the file in the e-mail would be the e-mail format they are using (Outlook, Netscape). Should happen with all files of a certain type (ie: .DOC, .RTF, etc...,) for that recipient.

BTW - Was interesting to look at the virus code written for Outlook while using Netscape.

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by OTL In reply to

Forgot to add what you could do;

Send as straight Text format only format for the individuals with garbled/included problems.

If they are pictures send in a different format .JPG/.BMP/.tif.

Ensure the ones with problems have updated their software they open the attachment with, latest patches.

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by Anastasio In reply to

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by Anastasio In reply to garbled e-mail attachment ...

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