I purchased a Gateway Notebook 4530 from FutureShop in Canada on Nov 27/04.
January 14, 2005
? My computer power switch would not work. My computer was on and there was no way to turn it off. I unplugged the computer, closed the lid and just left it.
January 15, 2005
? I described the problem with my computer and he documented the problem
? Brian stated that the procedure I had to follow was:
? 3 days to overnight Fedex a box to me
? 3 days to return the box to the service depot
? 3 days to fix or REPLACE the damaged computer
? 3 days back to me
? RMA EN010515079
? I was to write this number on all 4 sides of the box before shipping it
January 25, 2005
? Box arrives via Purolator (not Fedex as stated by Brian)
My computer was finally returned Mar 8/05 but now I have no USB on the motherboard. The wireless doesn’t seem to be the same as on the first motherboard. It’s also not making the wireless connection the way the first one did. It has been suggested to me by a technician that I may not have the same kind/or that I may have a refurbished motherboard now.
Does anyone have any suggestions that will help me get either my money back, or a replacement functioning computer. I really can’t afford to be without my computer for another 2 months while they try to resolve it again
