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Geek Squad Patrol

By edward.williams.29 ·
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Customer happiness..

by edward.williams.29 In reply to Geek Squad Patrol

Over the past few months, I've started hearing more and more complaints about customer support from various places. Not just your normal person in INdia who can't speak a lick of english, or even the old "To repeat these options, press 9" complaints we're all used to.

Companies like Earthlink, Adelphia, and other service providers, are being absoutely rude to customers. Uncaring and impatient responses are increasing dramatically from my own observations. The number of calls I go on to fix what could be done by a tech support guy on the phone has increased some 400% in the last 3 months.

Is it summer that's on everyone's nerves? Or has something changed...

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Customer happiness..

by sMoRTy71 In reply to Customer happiness..

The companies that understand the importance of great customer service
always get my business over the ones that don't. Once I have a bad
customer service experience, I go out of my way to avoid the company
that gave it to me. <br />
<br />
That is one of the reasons that I have been a DirecTV customer for 8
years. They give great customer service. It's even better when you
compare it to the horrendous customer service that I used to get from
the cable company.<br />

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Customer happiness..

by edward.williams.29 In reply to Customer happiness..

<p>I'm the same way as I assume most people are.  The thing that's gotten me confused is the absolute lack of caring at putting customers out lately.  NetZero for example.  The other day I was on a job, lady apparently didn't know her login password.  She had used the same one for years, but when I was there, she couldn't seem to remember it.  They tried to charge her to give her that information.  While looking at her account information, the representative on the phone refused to assist her in any way until she whipped out a credit card.  She hung up, asked me what to do, I said "find another provider".  </p>
<p>It is just amazing, and seems that so many die hard companies suddenly don't intend on being in business much longer.  </p>

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Playing with Linux

by edward.williams.29 In reply to Geek Squad Patrol

<p>Toying with learning even more about wireless networks.  Just picked up a copy of Wi-Foo from Amazon.com, and will be playing with it over the next few weeks.  Odd that most of the software necessary is written for Linux and not windows.  I'm not a big Linux fan, so I decided to give it a try.  Figured I'd learn a few things in the process.  Most networks I set up right now use WPA-PSK (tkip) with MAC_ID Filtering.  This probably isn't standard among most Geeks, but I enjoy learning new things so this is my latest favorite setting, I'm sure it's overkill except for businesses.</p>
<p>So I needed to take my Geek Laptop, and put Linux on it. Thought about giving DiskPart a try.  Haven't had much reason to play with that at all, as I'm sure most people don't.  DiskPart is a windows utility from the command prompt that allows you to mess with partitions.  It is fully outlined in the XP Pro Resource Guide.  I had (as most systems do) an OEM partition containing the original hard drive image.  It was about 5 gigs in size, and I've done so many changes to my computer it is essentially worthless now.  So I figured, whala, there's a 5 gig partition I can dedicate to Linux.</p>
<p>Well, I first had to figure out how to delete an OEM partition.  Odd thing, the commands show you how to select the drive, then select the partition, then enter Delete Partition #.  Got a message back saying it was needed by my computer, and I could not delete it.  Ok ok, no problem, keep looking at the books.  The delete command has an override command, which they could have just as well told you when they said that you couldn't do it. But alas, no, so I tried it, whala gone.</p>
<p>Everything working great.  About that time I remembered the Boot.INI file.  "Hmmm," I thought, "I wonder if I better rewrite the MBR.  So took a look around quickly at how to rewrite the mbr.  Couldn't find anything as clean and efficient as fdisk /mbr, and I wasn't sure if I could use another windows version to write the mbr.  Back to the Boot.INI.  The boot drive was the second partition, which now that I deleted the first one, was no longer that number.  So I repartitioned the drive but didn't format it.  (Remember, this is my company computer, so I don't care what damage I do to it).</p>
<p>Figured I'd done enough to attempt a reboot, and tempt fate.  Whala, worked like a charm.</p>
<p>My sister was over that day, and had been complaining for quite some time about the lack of space on her hard drive.  Figured, "Great, let me see it". Did the exact same thing on her system, hit reboot, and got the weirdest error I ever saw.  Said that windows was damaged and could not load, but not in the single text line message we're used to see'ing, it was about 8 lines of text, none of it helpful. Weird how I could get to the Boot Options menu, and all, but it would crash immediately after asking.  Scratched my head, said "Ok let's rebuild the MBR in the Recovery console off a booted Windows CD.  Her computer was never configured with that option in the Boot.INI, so I pulled out my windows disk, popped it in, and booted to it.</p>
<p>But before I finished that (probably quite logical train of thought) I decided to stop, and Boot to a Bart PE copy of windows.  See if I can play with it from a Bootable CD, perhaps learn a few things.  Got into it again, DiskPart decided to show me 3 partitions.  One Logical, One Extended, and One Primary.  Ok...makes sense, then there's also the leftover space from the OEM Partition.  So, I deleted the extended partition, after verifying that it was empty.  Everything still working fine.  Tried to create a new partition with all that extra space.  It was odd.  It refused to let me combine the 18gb extended partition space I had deleted with the 5gb space on the deleted OEM partition.  I couldn't figure out how on earth Windows could tell the difference between this space, and that space.</p>
<p>Still haven't.  She didn't have anything important on the laptop, so I'm going ahead and reformating the thing into a single partition, so she get's more use out of it.  </p>
<p>Once I'm done with that, I'll go back to trying to install Linux on my laptop. Will keep you posted.</p>

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Playing with Linux

by damian205 In reply to Playing with Linux
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Playing with Linux

by edward.williams.29 In reply to Playing with Linux

<p>Well, while installing Fedora, which must have taken 2 hours to install, it kept giving me media errors.  Ok, so I kept burning new disks, but then earlier ones that said they were fine started going bad.  Confused, I decided to test the drive, drive works fine, media tests in the early fedora tests...can't figure.  Do about the 9th reboot that evening, bang, takes an hour just to load windows.  What the heck...I started thinking.  Ran ChkDsk on the drive, tons of errors saying "file at (random number) is innaccessible".  Repairing it kept locking up.</p>
<p><em>OK SO I GOT A NEW LAPTOP</em>, and installed Fedora.  So far so good, took only 20 minutes this time.  I used PartitionMagic to create the new partition.  After getting through the "you didn't make a swap file partition" annoyance, I was in.  Untill I followed the freaking directions and rebooted.  La, de, dah....<em><strong>LOCKUP</strong></em>.  Thing locks up violently when it starts to do some kind of PCMCIA check.  I've checked the internet for a solution...apparently it's a bit of a problem out there on all versions.  Haven't found a solution yet.</p>
<p>All these years I've heard the boasting about the wonderful world of Linux...I remain completely unimpressed.  Will play with it more when I find a solution to the Boot problem.</p>
<p>Ed..</p>
<p> </p>

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