Question

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getting error message on boot up

By ghstwht8 ·
i have received a cpu from a friend,worked fine. Currently running windows xp pro. out of nowhere i turned it on only to have it stop in the middle of booting and give me this message

"STOP: c0000135 (unable to locate componet)
This application failed to start because USER.dll was not found. reinstalling the application may fix this problem."

i didnt download/install anything new is connected wirelessly thru dsl,,,

it is for my kids to use, may have gotten a virus...


PLEASE HELP!!!!!!!!

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Wirelessly ?? ...

by OldER Mycroft In reply to getting error message on ...

WHAT is connected wirelessly?

You can see it - WE can't.

Maybe if you told us what you've got?

Might it have something to do with this ...
http://support.microsoft.com/kb/885523

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wirelessly

by ghstwht8 In reply to Wirelessly ?? ...

connected to the internet wirelessly, i didnt know if the way it was connected to the internet had any kind of significance to the problem

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Assuming that by CPU you mean a Computer Case complete

by OH Smeg In reply to getting error message on ...

Then this error is trying to tell you that some service is not listed where it was on the previous shut down or is just straight out missing.

To me here it sounds as if the User Account has been deleted or at least part of it has and this has damaged the OS which is preventing it from Starting. Start the unit in Safe Mode and when prompted open the Administrator Account and create a New User Profile and see if that works.

To start in Safe Mode you need to press and hold down the F8 Key between the time that the BIOS Screen goes out and the Windows Screen with the Moving Blue Bar starts. You will be shown a White on Black Screen and then using the Arrow Keys navigate tot he Safe Mode and with it highlighted press the enter key. This will start the unit in Safe Mode where you should be prompted to either open the Users Account or the Administrators Account. Do not set a general User as the Admin Account as if something was to happen tot hat User Account you will be unable to easily repair the system.

Col

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Tried the safe mode

by ghstwht8 In reply to Assuming that by CPU you ...

Yes it is a cpmplete computer,it is a personally made computer. It will not start up in safe mode,,it tries and eventually goes back to the same error message,is there some kind of program i can put on a disk and run it on the computer start up?

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Well the Windows Install Disc never hurts

by OH Smeg In reply to Tried the safe mode

But depending on who made the Disc you could loose everything.

If it is a M$ Branded Disc you can do a In Place Install by following the directions here

http://support.microsoft.com/kb/315341

This is the bit you need though

Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD
Note If Windows XP was preinstalled on your computer, you may need the installation CD to reinstall. Contact your computer manufacturer to make sure that you have the installation CD for a repair installation.

To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:
Insert the Windows XP CD into your computer's CD drive or DVD drive, and then restart your computer.
When you receive the "Press any key to boot from CD" message on the screen, press a key to start your computer from the Windows XP CD.
The following message on the Welcome to Setup screen will appear:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation by using Recovery Console, press R. To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310064 (http://support.microsoft.com/kb/310064/ ) How to troubleshoot Windows XP Setup problems when you upgrade from Windows 98 or Windows Millennium Edition
If you successfully completed the reinstallation, congratulations. You are almost done. Please continue to the "After you reinstall Windows XP" section to finish.

If you received an error or if the reinstallation did not finish, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone whom you know for help. Or, you may want to contact Microsoft Support to help you resolve this problem.
Back to the top
After you reinstall Windows XP
After you finish the reinstallation, complete the following final tasks.

Note You may also want to enable the firewall in Internet Explorer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
283673 (http://support.microsoft.com/kb/283673/ ) How to turn on or turn off the firewall in Windows XP
Reinstall Windows XP Service Pack 2
If Windows XP Service Pack 2 (SP2) was installed on your computer before you reinstalled Windows XP, you must reinstall SP2. If you did not already reinstall SP2 with the Windows XP in the previous section, use one of the following methods to reinstall SP2 now.
Method 1: Obtain the service pack CD and reinstall the service pack after you reinstall Windows XP
To order Windows Service Pack 2 on CD, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx (http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx)
Method 2: Download the service pack after you reinstall Windows XP
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
Reinstall all updates to Windows
After you reinstall Windows XP, you must reinstall all updates to Windows also. To reinstall Windows updates, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Reinstall Internet Explorer 7
When Windows XP is repaired and is running correctly, reinstall Internet Explorer 7. To do this, you will need the Internet Explorer 7 installation package. This package is available through Windows Update. Also, the package may still be on the computer from the first time that you installed Internet Explorer 7. Locate the installation package in the folder in which you saved the files, and reinstall the program.

Note This package may be located in the Temporary Internet Files folder. If you cannot locate the Internet Explorer 7 installation package, visit the following Microsoft Web site to obtain this package:
http://www.microsoft.com/windows/ie/downloads/default.mspx (http://www.microsoft.com/windows/ie/downloads/default.mspx)
To connect to the Microsoft download site, you must have a functional Web browser. If Internet Explorer 6 does not work on the computer after you uninstall Internet Explorer 7, you cannot download the Internet Explorer 7 installation package. In this situation, you can use a computer that has a functional Web browser to download the Internet Explorer 7 installation package. Then, use a shared network drive to install the program onto the repaired computer. If you cannot use a shared network for this purpose, copy the Internet Explorer 7 installation package onto a CD, and install Internet Explorer 7 on the repaired computer from the CD.

If you had difficulty completing these final steps, unfortunately, this content is unable to help you any further. So, you might want to ask someone for help, or you might want to contact Support.


If you don't have a M$ Branded Install Disc which on a Custom Build you should and attempt to use a System Makers Recovery Disc you need to backup all your Data Prior to doing anything at all. You can either remove the HDD and connect it to a Suitable USB Cable or fit it to an Enclosure and read the Data off that or use a Live Linux which you can download from here

http://www.livecdlist.com/

Or go to your Local Newsagent and buy a Linux Mag with a Live Linux on the Cover Disc and use that.

Col

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