Do you find it difficult finding good IT employees that are trainable and have good old common sense so that they can do a good job for clients?
We had to let an employee go recently due to making our clients upset, because he did not follow through well enough on work that had to be done.
We are trying to rely less on our employees finding problems during on-site preventative maint. visits since it can be easy to overlook problems. So we are now using a proprietary automatic 24/7/365 network monitoring system, and automatic preventative maint. routine system. Now we find out problems most of the time, before out clients even know there is a problem.
This system means we can get by with one less employee, and we are doing a much better job for our clients. Now the problems are being caught real quick, where before an employee could have overlooked the problem.
Do other business owners here run into the same problems.
It seems like when an employer finds out that an employee has upset a client by not finding problems (or not following through on things), it can be too late to rectify things.
Thanks for your thoughts on this.
