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Getting Paid

By raja_aka ·
1. I know the biggist mistake I made, and that was not having a document for them to sign. Their offices were on a lower floor, and moving to upper floor. I moved tele lines in telco, Dsl Co. said they would need to issue new static IP's. I wired cat5 to all the offices for data with wall plates, structured media case, mounted Cayman modem/router, firewall router Sonicwall, assemb. computers. Monday (move in day) the dsl SBC said they had no knowledge of this account! After half the day fixingtrouble with SBC's account, previous person did not write down the password and Cayman dsl modem/router did not have a reset switch. I went home (less than 1mile) and got the neccessary serial cable to reset router. Modem can be config with new ips ect..they get online, but can't see LA and can't get on line through Sonicwall.
The offices in SD have to see computers in LA, which also have a sonicwall/firewall/router on the other end.
They don't have the password, so after at least a day (Tuesday) trying all kinds of settings & failing, we reset device on Wed. I am not familiar with Cayman or Sonicwall devices, so I basically was LA's hands.
Charged $50.00 an hour which they agreed.
They don't want to pay the last check, all thepatch cables in the media case and at comps. or the trblshtng. Mon-Thurs. Call back in a couple of hours, put all jumpers back on modem for internet access then call back switch back to Sonicwall then back to Cayman modem. Thurs, is when they finally figured out need timbuctwo (SP) software to see comp and share...ect in La's network.
They said at first it was my fault, then said that I went over my estimate which was faxed & didn't say anything about helping out every day to get their comp. online and networked.
Any good worded advice or suggestions for me, I appologize for not proof reading I am in a hurry.

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Lessons Learned

by timwalsh In reply to Getting Paid

I fear you have just learned several lessons the hard way.

Lesson One: Get a written Statement of Work (SOW) from the client. This will lay out specifically what work you are to do. It also specifies what information the client will provide. The SOW will be the basis for any estimate you provide.

Lesson Two: Do not deviate from the statement of work unless told to do so from the client. If asked to deviate from the SOW (usually to do more work), provide the client with an additional estimate for the extra work. Make sure the client agrees. You can relax this some with repeat clients whom you trust.

Lesson Three: Communicate with the client on a regular basis about the progress of the work and any potential show stoppers. If it looks like you will go ever your estimate in either hours or dollars (though the two are usually tied together), notify the client early. Let him know how much you can finish in the remaining time as well as how much additional time you need. Usually an estimate gets broken for one of several reasons: you break something (in which case you should eat the additional costs); you discover unforeseen problems that prevent you from completing your task (notify the client immediately, but the client should eat the additional costs IF he authorizes you to continue); you just underestimated the time needed (poor planning?) (depending on the amount by which you underestimated, you might consider working out some sort of split of the additional costs with the client).

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Lessons Learned (II)

by timwalsh In reply to Lessons Learned

Resolution of your problem: Without a lot in the way of paperwork that covers: what they asked you to do, what you actually did, client authority to perform any additional work, etc., this is headed to court if you want to get paid what you think you are owed. It will come to down to a case "you said, they said" and finger pointing. You might just want to chalk this up to lessons learned. You are likely to spend more in legal fees than you could recover and there is no guarantee you would win.

Better luck next time.

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