1. I know the biggist mistake I made, and that was not having a document for them to sign. Their offices were on a lower floor, and moving to upper floor. I moved tele lines in telco, Dsl Co. said they would need to issue new static IP’s. I wired cat5 to all the offices for data with wall plates, structured media case, mounted Cayman modem/router, firewall router Sonicwall, assemb. computers. Monday (move in day) the dsl SBC said they had no knowledge of this account! After half the day fixingtrouble with SBC’s account, previous person did not write down the password and Cayman dsl modem/router did not have a reset switch. I went home (less than 1mile) and got the neccessary serial cable to reset router. Modem can be config with new ips ect..they get online, but can’t see comp.in LA and can’t get on line through Sonicwall.
The offices in SD have to see computers in LA, which also have a sonicwall/firewall/router on the other end.
They don’t have the password, so after at least a day (Tuesday) trying all kinds of settings & failing, we reset device on Wed. I am not familiar with Cayman or Sonicwall devices, so I basically was LA’s hands.
Charged $50.00 an hour which they agreed.
They don’t want to pay the last check, all thepatch cables in the media case and at comps. or the trblshtng. Mon-Thurs. Call back in a couple of hours, put all jumpers back on modem for internet access then call back switch back to Sonicwall then back to Cayman modem. Thurs, is when they finally figured out need timbuctwo (SP) software to see comp and share…ect in La’s network.
They said at first it was my fault, then said that I went over my estimate which was faxed & didn’t say anything about helping out every day to get their comp. online and networked.
Any good worded advice or suggestions for me, I appologize for not proof reading I am in a hurry.
