Question

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gf's computer

By TCar2403 ·
my girlfriends computer the other day suddenly decided that it would connect to the wireless internet that we have, but it is unable to surf the internet. i checked all of the specs on her computer dealing with her internet, and nothing is out of the ordinary. she performed a system restore on her computer, and was able to surf the internet for the day, but later that night it went back to the same problem, with nothing being done to her computer. we thought we would upgrade her virus protection to avast, when the computer restarted, it rejected the program.

if anybody has a clue on what to do, please help...

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All Answers

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Well you'll need to help us here

by OH Smeg In reply to gf's computer

What is the computer in question?

What is the OS in use?

Things like that and we may be able to help you.

Col

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computer info

by TCar2403 In reply to Well you'll need to help ...

it is a hp pavilion dv6000. it is just over a year old, bought in march of 2008. the operating system is windows vista premier home 64 bit edition.

this computer is basically used for school and web purposes only, and worked fine up until now, and there have been no changes in how its been used and none of the settings were changed.

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So where the Windows Updates this month applied?

by OH Smeg In reply to computer info

It is quite possible that they broke this system.

Col

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WiFi connection!!

by wdtvandsound In reply to gf's computer

If you right click mycomputer and click properties then device manager.
If there is a yellow ! over the Network adapters.
Click the + to expand, then right click properties.
Divice statis:
This should be...

This device is working properly.

If not saying, working properly click cancel.
then right click properties and click uninstall.
Once uninstalled, restart computer a it will reinstall the drivers automaticly.
Also there is a rollback option.
Click the + to expand, then right click properties then properties, drivers, then rollback.
Good luck

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School & Web Computer...

by Breezer85 In reply to gf's computer

If i'm correct in thinking that your gf uses this in an educational establishment then the problem may lie within the connections tab under internet tools.

In the IE browser click on Tools- Internet Options-Connections-LAN Settings. This should be checked to Automatically........ or should have a proxt setting put into the proxy settings. if the proxy settings is checked then uncheck it when at home.

Let us know how you get on.

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It could be any number of things...

by Brenton Keegan In reply to gf's computer

It really could be any number of different things and unfortunately your original post didn't provide much info on what you had tried.

The first thing I usually try is to simply ping an outside URL. This will tell you if the problem is with the network connection or the browser.

If you can ping an outside URL. Try a different browser or take a look at the current browser's settings. Third-party addins, plugins, whatever you want to call them might be interfering with the functionality of the browser.

Also check for proxy settings within the browser.

Is it ever hitting another network at any point in time? It could be possible that it's getting a group policy pushed down to it that prevents web usage when it is not on that network.

Are you sure that it's even connected to the same wireless router the whole time. I've seen in some cases, usually in apartment situations, where computers/routers are very close the computers will try to connect to another router, which may or may not let you connect based on what security measured they configured on it.

I assume you've verified that the workstation is indeed clean. Malicious code would be an obvious problem if it was present.


I could go on for days about what it could possibly be. It would be helpful if there was more information on the exact symptoms and exactly what you've tried since we cannot actually look at it ourselves.

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IPCONFIG

by tmalo627 In reply to It could be any number of ...

From what it sounded like to me is that it connected to your LAN, but not the outside internet. I've seen something similar happen a number of times, and is often related to Windows Updates as stated by a previous poster. Open a command prompt (start > run > cmd) and type "ipconfig /all"

I would also check to see what is software is managing your wireless connection. Is it Windows Wireless Zero Configuration or something installed by HP?

Post back with results.

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