Gmail account holder’s emails are being sent to her own spam folderLocked
I support a Gmail user who regularly copies herself on certain emails she sends to others. I know it’s redundant, but she’s a senior and a novice at computers, so it’s worked for her for years. Recently, in the last few months, Gmail has been consistently relegating her messages to Spam. I’ve been trying to troubleshoot this for her, and I’m at an impasse.
I’ve set up a filter in Gmail that 1) Marks her messages as Important; 2) “do not send to Spam”; 3) Move to Inbox and I’ve verified that her own email address is listed in her Contacts. I’ve made sure that she always includes a subject line and has more text in the email rather than just a URL. This behavior happens even when she is not accessing her mail through a 3rd party client. (She uses Outlook desktop, but I had her keep it closed and use ONLY the Gmail interface for 4 days to ensure the behavior still occurs, which it does)
Even with all these factors in place, her messages continue to be sent to spam. I understand that free Gmail accounts are not eligible for support from Google, and the common words in this issue make keyword searching nearly impossible for Googling. Not sure what else to try. Does anyone have an idea of why this would still be happening?