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GPF's when printing from acrobat

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2 replies

by cwh

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We have ongoing problems printing pdf files at our site.
PDF's printed from Outlook attachments will result in
"rundll32 caused a general protection fault in GDI.exe"
there after printing from other apps like excel, word, outlook will all error in different ways. To fix printing you have to reboot the PC.
This problem is intermitent, happens on Win95 and 98 desk tops, to different printers
and does not seem to matter about the PDF file being printed. It sometimes happens with the Adobe supplied readme.pdf

all of our printers are HP LJ4000N or LJ5000N
Adobe reader version: 4.05b 0127 10:04
Any ideas?

2 replies

by nick

We've had many similar problems, after
consulting w/adobe and microsoft, who were no
help, the easiest solution is uninstall
acrobat, reboot, uninstall outlook, reboot,
then reinstall outlook, then reinstall
acrobat, make sure outlook is updated
w/patche

by cwh

we work in a corporate environment where removing Adobe , then Outlook and then reinstallling and applying patches is not that easy. Outlook and Adobe are incorporated in a corporate "build".

What Outlook patches are you referring to?
also are you using the same version of Adobe reader mentioned above?

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