Graphics in emails do not download in OL 2003

By joe11701 ·
A user complains that he cannot see graphics in emails that he recieves. I told him to turn off the Automatic Picture Download Settings (Tools->Options->Security->Change automatic download settings)

The pictures still do not download. (this is ocurring on my pc as well)

the pictures will download fine with OWA.


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Solution for this issue

by El Superbeasto In reply to Graphics in emails do not ...

Here are the steps taken to solve the problem:

1. Exit out of Outlook 2003 on the machine with the issue
2. Open the registry (Start->Run->type regedit->click Ok)
3. Navigate and open the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
4. Within the key?it should say something like %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
5. Highlight and delete C:\Documents and Settings\%USERPROFILE%\Local Settings\Temporary Internet Files\OLK9F3\
6. Close out of the registry and open Outlook 2003!

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