“Gray Area” between Systems and DesktopLocked
I’m the Desktop Support Manager for a mid-sized company, but have recently come from a smaller company where I was managing both Desktop and Systems. I’m now struggling constantly with the Systems Support Manager, who consistently claims all server-related tasks are the domain of his team. I’ve never worked anywhere that the Helpdesk couldn’t reset a user’s domain password, build a print queue, or create an e-mailbox for a new hire.
I’ve always envisioned a “Gray Area” where Systems and Desktop overlap (Venn diagrams anyone?). Depending on the technical ability of your staff, tasks in the overlap zone can be covered by both Desktop and Systems, or whoever is less busy. But what are the “industry standard” lines around that area? What do you consider the end of the Desktop domain? What do you consider the end of the Systems domain?
I think this conflict is going to come down to listing out the specific functions of each group. Where should I put my stake in the sand?