Question
-
Topic
-
Group email and a bit more – is there an option out there?
LockedI am trying to find a program where I can create a group email account for a number of people to review emails sent to a generic email address. They can then action those queries that come in and answer them from the generic email address. Ideally, where queries can not be given straight away, notes can be left so other users of the group can see what has been done so far.
This is probably in its base form, as I would want the team leader of the group who can assign the emails for specific individuals to deal with and take responsibility for. Whenever any ones emails out from the group however, it would use the generic email address so any responses come back to the group.
Is there a system out there that can provide this? We use SBS2003 in our office, but willing to consider cloud systems as could use this system for a number of groups within our company. (Effectively a group represents a different company that we manage)
As a longer term measure, it may be interesting for our clients (not based in our office) to be able to log into the system (hence the interest in cloud).
Any suggestions welcome, as I am the boss of the business, not the IT guy!