Networks

I won't get any points for this answer, because it is way too obvious. BorderMgr has a lot of configuration options to it and your question doesn't provide enough detail to troubleshoot it. To answer properly, a person would have to know your network/email configuration. Do you go through an internet host to retrieve your mail, or are you acting as your own internet host. Have you configured your firewall filters to enable mail to pass? Are you using Network Address Translation? Have you defined both a public and private NIC interface? You see, there is a lot to consider. I know this doesn't help you much, but there are a number of TIDs out at www.support.novell.com in their Knowledgebase. I have had to reinstall BM a number of times, and have become pretty familiar with the process. One obscure little requirement if you are using NAT is that you have to go to the server console and enter SET NAT DYNAMIC MODE TO PASS THRU = ON if you are using NAT in dynamic mode only. Anyway, good luck, I hope t

Outbound is OK, Inbound is broken. Sounds like the Internet doesn't know how to find your mail server.
You need to make sure that :
- you have a valid Mail Exchange (MX) record for your Domain Name (xyz.org) on the Domain Name Server (DNS) for your organization. This MX record will point to your mail server (mail.xyz.org).
- you have a valid Address (A) record on the DNS for your mail server. This will provide the IP address for your mail host.

There is also configuration to be done on the GWIA for it to properly accept e-mail. This info should be available on support.novell.com.