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Hang ups in Office XP

By gregg ·
In both Word and Excel (office xp) running on windows XP, when in the application I click "file" then "open" and get the "open" dialog box. The default "look in:" location is my documents. If I click the drop down menu next to "look in:" the application freezes and I get the not responding error. Has anybody else experienced this problem? Any suggestions would be greatly appreciated.

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by pnramesh In reply to Hang ups in Office XP

Hi,
Is yours a stand-alone computer or a networked one? If it is networked, do you have any network drives mapped? This might possibly occur due to large number of files in the network drive..
Have a look at this Microsoft Article. This might be what you are looking for..

http://support.microsoft.com/default.aspx?scid=kb;en-us;818792

Cheers,
Ramesh

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by ReWrite In reply to Hang ups in Office XP

I would start with the suggestion in answer 1 and if the problem is not resolved check for obsolete mapped drives/shares. To test this follow these steps:

Open Windows Explorer. Under My Computer, right-click each network share listed. If you find one or more that take a very long time to show the pop-up menu it is probably invalid. If these are no longer valid shares, disconnect them (right-click the share, click Disconnect from the pop-up menu).

Cheers.

RW

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