I sent my laptop to HP due to a broken/loose AC powerjack. I was very concerned about anyone touching my laptop as it is used to run my small business and I could not make a backup as I couldn’t power up. The HP personnel assured me that they would back up the data and that the HD should not even be affected.
Of course when I got my laptop back they had re-imaged the HD, replaced the mobo (powerjack is soldered to it), and sent me a new battery. So for $422 I have a 22 cent powerjack and have lost 10 yrs worth of documents, e-mails, etc.
A company called ESS Data Recovery said the average cost of recovery was $720 but would depend on them looking at it. Turn time was 3-5 business days.
I have been told not to boot the computer, install software/applications as that could over-write data.
Anyone have any ideas other than spend $700? Anyone know if HP will pay for this since this is their screw-up?
Thanks,
Todd
