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  • #2339542

    Hardware Damage Error

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    by vollie6 ·

    I have a Dell Optiplex GX1 that is now having problems with the PC freezing up and shutting down on its own. Right before it shuts down it gives an error of Hardware Damage.

    Any ideas? This is a government computer and I’ve been told I should format the hard drive however, I am thinking that the hard drive has crashed.

    The Chas? Are you out there?

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    • #3496411

      Hardware Damage Error

      by cr@zy@ssm@g!c!@n ·

      In reply to Hardware Damage Error

      I would run scandisk on the drive to check for bad sectors to see if the drive is failing. If you get errors or it does not complete then you have the culprit. Another place to check would be in you control panel under your device manager depending also on you Operating system. IF you check your devices make sure none have any explamation points on them cause that might be your faulty hardware also. Does your drive make noise? is it louder than usual? the error your describing could be numerous things and since your pointing to the drive check the drive for consistency and even try to defrag it. These will give you the tale tale signs of a failed drive.

      • #3392757

        Hardware Damage Error

        by vollie6 ·

        In reply to Hardware Damage Error

        The question was auto-closed by TechRepublic

    • #3496329

      Hardware Damage Error

      by thechas ·

      In reply to Hardware Damage Error

      Hello,

      Yes, I would consider the hard drive to be a potential suspect.
      However, with the freezing and crash issues, I would check for over-heating.

      You should also check the RAM, and make sure ALL fans are clean and running properly.

      If the CPU or power supply fans are bad, I would replace at least the CPU.
      Depending on how hot it gets inside the case, if the power supply fan goes, everything else can get very hot.

      I would go so far as to remove and reseat the RAM modules.

      I agree with running scandisk in thurough mode to check for bad sectors on the drive.
      Shut down EVERYTHING, including screen savers first. (use Alt-Ctrl-Del)

      If the fans are fine, and the drive passes scandisk, I would go ahead and format and re-install the OS and software.
      Listen carefully for any unusual noise from the hard drive while installing Windows.
      If you hear grinding, or see excessive drive access times, the drive is no longer reliable.

      Chas

      • #3392758

        Hardware Damage Error

        by vollie6 ·

        In reply to Hardware Damage Error

        The question was auto-closed by TechRepublic

    • #3515411

      Hardware Damage Error

      by outamyhead ·

      In reply to Hardware Damage Error

      It does sound like an overheating problem like one of the posts said earlier but I’d check the hard disk just in case if you have doubts about it with the IBM hard drive fitness tool you can get from the IBM site. If it hangs during this then you should start looking at the chip and the cooling system.

      • #3392759

        Hardware Damage Error

        by vollie6 ·

        In reply to Hardware Damage Error

        The question was auto-closed by TechRepublic

    • #3392756

      Hardware Damage Error

      by vollie6 ·

      In reply to Hardware Damage Error

      This question was auto closed due to inactivity

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