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Hardware Lock-out - Trying to use Spotmau Powersuite

By Peggy ·
Unable to boot into Windows XP Pro. Will not accept new windows installation. Cannot get to safe mode, only Bios Utility. Windows files were deleted, preventing the OS from booting. I bought Spotmau's Powersuite Professional 2008. When I do a unformat of the partition I can see the files including the restore point, but the screen will not accept any destination path I give. I have over 7000 files here to sift through. Any help would be so grand! Thanks

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hmm

by straightp In reply to Hardware Lock-out - Tryin ...

If the files are still on the drive, put it in another working machine as a slave drive. Extract all your files. format the drive, then put back into original machine and it should be able to install xp. hope that helps

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Well if you are unable to do a In Place/Upgrade Install

by OH Smeg In reply to Hardware Lock-out - Tryin ...

as listed here

http://support.microsoft.com/kb/315341

You have a Hardware issue that needs fixing before you can proceed.

You can try running some diagnostics by using the Ultimate Boot CD available for download from here

http://www.ultimatebootcd.com/download.html

Then fix any problems found or take it to a Service Center who specializes in recovering Data before repairing systems.

Col

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Have the files ready to restore. Please help!

by Peggy In reply to Well if you are unable to ...

With Spotmau I have the windows files ready to restore to an external hard drive, then I want to restore them to the C: drive. But their program will not accept any drive path I enter. Their techs do not seem to understand my question so no answer there.

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Well

by cmiller5400 In reply to Have the files ready to r ...

If the techs at the company that makes the software don't understand your question we probably won't either!!

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Sorry but I don't understand it either.

by OH Smeg In reply to Have the files ready to r ...

If I am reading this right you have recovered the files that you want to save and now can not restore them to the Affected HDD that has somehow been unformatted.

Now that isn't a big surprise as if the drive isn't formatted whatever OS you are using Can Not write to the HDD. What you do with any Data Recovery Application is scan the affected HDD and save any recovered Data to a different location meaning a different HDD normally.

When you have finished with the Recovery Process you then use a Wiping Utility to Wipe the HDD and then format it and use as required..

If you are trying to use a HDD that has had the Partition Tables somehow deleted you need to rebuild these Partition Tables and the only software I have ever used that is capable of doing this is On Tracks Recovery Suite. That doesn't mean that other Software can not rebuild the Partition Tables just that I have not used it.

The Package that you have purchased doesn't have a lot of Information on their Web Site and certainly no User Manual that I can even look at to even begin to guess how this actually works but it really seems from the descriptions written about it to be more useful to replace missing or Corrupt Files not as a Data Recovery Application. MOre like some expensive less useful thing like the Ultimate Boot CD which is free to use.

As such it should be run in the system it was in and there you can replace missing or corrupt files maybe. Personally I've never had much joy with applications like this and I always remove the HDD fit it to a USB/Firewire caddy and work from there to fix what is required.

With Corrupt Windows Files I just don't bother trying to save the install I just recover what is really important the Data and then wipe the HDD and rebuild the system with a new Install of the required software then when it is all finished I copy the Data Back to the HDD and supply a Copy generally on DVD but depending on what the customer wants it can come on a HDD in a USB/Firewire Caddy again depending on what is being used here. USB is fine for PC's but is slower than Firewire. The problem here is that all PC's do not have any Firewire ports but they all have USB Ports so I supply what is required by the customer. Naturally if they are using Mac's they get the Firewire Enclosures and generally speaking if they are using PC's they get USB Enclosures. Though with the advent of Combination USB Firewire Enclosures some may get both options to work with.

Col

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Thanks, OH Smeg...See Note

by Peggy In reply to Sorry but I don't underst ...

I appreciate your time. You commented: "What you do with any Data Recovery Application is scan the affected HDD and save any recovered Data to a different location meaning a different HDD normally." That is the game plan. I currently have a Lacie External HDD connected to the affected computer, and the files sitting in their program ready to move to the Lacie, but the next step requires me to enter a drive path and as ridiculous as this sounds I can't seem to find one to type in that it will accept.
The techs at Spotmau obviously do not have a full understanding of English, so communication problems. No offense to anyone intended.

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OK the problem here is that you CAN NOT

by OH Smeg In reply to Thanks, OH Smeg...See Not ...

Safely use the affected drive to boot off. What happens is that Windows creates Temporary Files and lots of them along the way that will overwrite Data that you want to save so you need to remove the HDD from the Boot process and fit it as either a Slave Driver or External Drive.

You then boot the computer and recover from the Affected Drive to something else. I generally use a External Enclosure to house the Affected Drive in and save any recovered Files to the Slave Drive I have fitted to the computer I use to do the Recovery with.

Col

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