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Hardware Wizard can't find modem driver

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by shereerw

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I have Windows Professional installed. Last weekend I downloaded Windows update. A new dial up connection appeared in "Dial Up" so I uninstalled it. Now everytime I turn on the computer I get a message that "New Hardware is found" but when I attempt to install the driver, I receive a message "insert Manufacturers disk" but I don't have one. The modem is a Motorola SM56 PCI Fax modem#15 V2.11.06D.5V MC 143450 RDK. Do I need to install this driver. My other dial up icon appears but is gray and not highlighted as it would normally look.

I would appreciate your help. I have so many problems with my computer because I live in a rural area and there is always something out of the ordinary happening with it. Although it seems that I should not have upgraded the windows update file.

I hope you can put me on the right track.

Thank you.

1 reply

by budthegrey

My experience has been that Win2K is better about updates not breaking working systems, but it can still happen. Typical advice is "download the latest driver" -- but without a modem, that's not possible.

If the modem was working before, it musthave had an appropriate driver for it. Did you machine come with any setup/recovery CD's? Careful examination of those may reveal the location of the modem driver.

If that doesn't work, perhaps a call to the computer manufacturer will help.

If all else fails, you may need to replace the modem just to get something that works. A word of asvice -- we have *lots* of rural areas here in the Adirondacks; almost without exception external modems work better in areas where connections are "iffy"

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