Web Development

Our forums are currently in maintenance mode and the ability to post is disabled. We will be back up and running as soon as possible. Thanks for your patience!



Have you had your bizarre email recently?

By scotgig ·
As a provider of bespoke websites for local small organizations, I often have to host a website for less than a year. It follows then that these websites are struck off in some way or another with my provider. Normally the process simply involves removing payment, removing a DNS and opting for no more communication regarding that DNS.
However, to my shock, annoyance, then amusement, after successfully removing several months ago, two DNS and content, I received an email yesterday somewhere along the following lines...

"Dear Customer, On previous occasions we notified you that your account is past due, for [website name 1] and for [website name 2]. Your account has now been changed to status 'past due' for these two website DNS and their hosting. If we do not receive payment within 5 days, we will be forced to suspend services until the matter is resolved."
Now, I still have other sites hosted with the same company and I hope they will not be affected.
However, the email goes on "If you pay monthly the cost is $0. If you pay semi-annually, the cost is $0. This is a saving of $0. If you would like to pay annually, the cost is $0. This is a saving of $0."
Now, my arithmetic was never shiny, but a saving of $0 implies the cost is normally $0. Does this mean I have a right to a refund, because my hosting has up until; now, been overcharged by every penny,cent,franc or centime?
And how are the going to prove, when I sue them for disrupting other services, because of non-payment on these two, that I didn't pay the $0 in time? With all these unanswered questions, I'm off to see if I can carry out a $0 transaction with my credit card, just incase my hosting company are as pedantic as I am.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Related Discussions

Related Forums