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  • #2141698

    Having to reinstall a Credit Card tablet every day

    by dwilliamstech ·


    Dell Optiplex 7070 Ultra
    Processor: Intel Core i5-8365U CPU @ 1.60GHz 1.90 GHz
    Installed RAM: 8.00 GB
    System Type: 64 bit operating system, x64-based processor

    Windows 10 Pro
    Version 20H2
    Installed on 3/30/2021
    OS Build 19042.985
    Windows Updates are current

    ISSUE: CC tablet must be reinstalled (almost) every day.

    It always happens at first login of the day, but does not happen at every login.

    Users are ‘logging off’ in evenings, not signing out or turning off

    From what I understand, rebooting does not affect the connection

    On port 3 but forced to port 8


    We are not having this issue with any other devices connected via USB

    We’ve eliminated the cord and the actual hardware as the cause.

    We’ve eliminated the USB hub by connecting directly to the PC (USB 3.0 port).

    We’ve eliminated the device driver by reinstalling, even upgrading/downgrading the version of the driver on the PC.

    Deactivated the Power Management profile for all USB ports.

    PC sleep setting set to NEVER sleep.

    Ten other segregated workstations using almost* identical hardware – only this workstation is having the issue.

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