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HDD is crazy on XP

By abcinte ·
Hi, I have an external HDD that used to work. Recently I have expirienced problems using it. When I plug in the device through the USB, I meet with unexpected behaivior and see diffrent results: usually, windows XP doesn't respond at all, but sometimes it does respond but shows the message of Can't recognize hardware. Other times it tries to install a driver, but stops with A problem occured message. Now what is weird that once it even succeedes to operate the device. So you may think it's a problem with the extarnal HDD, however I have another computer running Vista and it does no problems when I want to use the drive.

I need to connect the drive to the XP, but how?

Thank you.

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Deleted under advisement ...

by OldER Mycroft In reply to HDD is crazy on XP

Anyway, Snow White couldn't cope with any more.

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See if this is of any help

by Jacky Howe In reply to HDD is crazy on XP

Have you tried connecting via the rear USB ports and with a powerd hub.
<br>
Write down all fixed Disk and CD/DVD drive letters so as not to delete them. DO NOT delete any of the fixed hard disk drives or CD/DVD optical drives registry values.
<br><br>
1. Login with Administrative privileges.
<br>
2. Disconnect all USB or FireWire storage devices.
<br>
3. Open Registry Editor by typing regedt32 in the Run box and navigate to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
<br>
4. Under HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices there will be registry keys with the name that resembles the format of \DosDevice\X: where X can be any alphabet letter which corresponding to your physical system drive letter.
<br>
5. Delete all possible USB drives, FireWire drives and external drives which have a drive letter.
<br>
<b>DO NOT delete any of the fixed Hard Disk Drives or CD/DVD optical drives registry values.</b>
<br>
Exclude \DosDevice\A: which normally reserved for floppy disk drives.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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I didn't work

by abcinte In reply to See if this is of any hel ...

I did exactly whay you suggested and after a restart plugged it again and XP didn't respond at all.

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See if this will help and make windows redetect them

by Jacky Howe In reply to I didn't work

Also look for updated USB drivers for your motherboard. Another thing to consider is a BIOS update. Remove all USB devices (except USB keyboard and/or mouse) from the Device Manager in the following order:

Devices

HID and/or Composite USB

USB Root Hub (s)

USB Host Controller (s)

Shutdown and reboot

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Also check this

by Jacky Howe In reply to See if this will help and ...

Here is a link to a handy little tool. Save it to the desktop.
<br>
http://www.usbman.com/WebDrivers/Intel%20USB%20System%20Check/USBREADY.EXE
<br><br>
Using Intel USB System Check<br>
After the download has completed, browse to the file usbready.exe and double-click it. A Welcome to Intel USB System Check message will appear on the screen. <br>
Click Yes . The Intel USB System Check program will check the computer system for USB compatibility. <br>
<br>
Computer systems with full USB support <br><br>
If the computer system has everything required for USB to function correctly, a ?This system has full USB support? message window will be displayed. This message window has green squares with the word "YES" in them.
<br><br>
Computer systems without full USB support <br>
If the computer system does not have everything required for USB to function correctly, a ?This system currently does not have full USB support? message window will be displayed. This message window has red squares with the word "NO" in them.<br>
Click Details, and then read the following summaries that are displayed: <br>
System Software Support<br>
System Hardware Support<br>
USB Driver Support<br>
<br><br>
http://www.usbman.com/winxpusbguide.htm
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Nothing happened

by abcinte In reply to Also check this

First of all, I want to thank you for your effort to help me. Your explanations re very clear also for not experienced users like myself.

I tried what you advised but XP still doesn't respond when I plug in the USB cable.

The USBREADY confirms that This system has FULL support for USB.

All the thing I did in order to operate the HDD were in vein.

Strange.

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Check the manufacturers

by Jacky Howe In reply to Nothing happened

site for updated drivers for your motherboard. Go to this site and download siw.exe to your desktop and run it. In the left hand pane you will see Motherboard, left click on it and in the right hand pane you should see the manufacturers information.
<br>

http://www.download3k.com/SIW/Download-Free-siw.exe.html


<br><br>
You can check the BIOS settings and switch on USB support if it isn't enabled.
<br><br>
One of these keys should get you in.
<br><br>
Common BIOS entry Keys
<br><br>
F1
<br><br>
F2
<br><br>
DEL
<br><br>
ESC
<br><br>
F10
<br><br>
You will know when to press this key when they see a message similar to the below example as the computer is booting. Some older computers may also display a flashing block to indicate when to press the F1 or F2 keys.
<br><br>
Press <F2> to enter BIOS setup
<br><br>
Tip: Hold a Key down, this will cause a stuck key error, which may allow you to enter the BIOS setup.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Post Deleted. NT

by HAL 9000 Moderator In reply to HDD is crazy on XP
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Sorry?

by abcinte In reply to Post Deleted. NT

Didn't understand.

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Another thing that can cause problems is what you are connecting it to

by OH Smeg In reply to HDD is crazy on XP

If it is a NB you need to use both of the USB Plugs on the Y Cable to plug into the Computer. This is because NB's have limited current available at the USB Jack. If the drive is over 80 GIG Capacity you need both of the USB Plugs plugged into the USB Sockets or there will be insufficient power available to actually run the HDD.

Also the second USB Plug the one furtherest from the External Enclosure is only a Power Lead not a Power & Data Lead so if you use this plug it will not allow the HDD to be accessed.

If you have an External Power Supply make sure that it is correctly plugged in to a working Socket and the Enclosure and that the Main USB Plug is the one being used to access the HDD.

Col.

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