Windows

Back to the shop to complain. Either you do something wrong (and they should be able to tell) or it's defective (and you get your money back or another one).

I can't offer much more because detail is missing here. My son's prior laptop used such an adapter but it would break every year. Recently my son changed to an USB Mic and problem solved for good.

Again, because detail is missing I can't check to see if the cable was the correct solution.