Ok guys …get the belt out AGAIN cuz I havent been in for awhile…yadda yadda.
here’s the setup:
I’m working in a govt office now, as “Help Desk” person, IT level 2.
I just started 2 weeks ago.
This is a regional dept of the state and takes care of close satellite offices.
My issues are as this:
There is no documentation at all on how those sat offices are set up for comms. Usually they’re one people offices- walks in, gets email, goes back out. HOW? Some are on their own cable modem, some are on other LANS under other admins…its not drawn at all.
The ppl in this office are very very gossipy and snipey. That happens everywhere…but..
C. told me to watch out for X and Z..and it seems that both X and Z now dont like me.
Was told by higherups that access requests are to be handled in a diff manner now. Requester uses form, sends to 1 email, gets done.
Uh, nobody told the requesters!
One day I’m at work (alone too), requester asks for acct…I follow protocol, and tell Req. to use form (nobody had told me they dont know).
emails start flying back & forth between me and req. saying you do it..Uh, I dont do accts(I’m not allowed), please fill form…
C takes over in my office pissed at me and says I’ll do it. He breaks the protocol and just creates acct himself.
VPNS are common esp for the outer offices. There’s no dox on how to use it..OR WHAT CLIENT IT EVEN IS!!! I get call from Z user asking if his VPN bork. Uh, how the FUCK can I help you if I dont know what you’re doing??
I muddle thru it and it seems to work, but for god’s sakes..
HO puts out a new GPO. Well, they didnt test it and it screwed things up, so I’m having to manually fix puters here. Nice, actually, so I can meet the users and put names onto faces. And answer questions. That I dont mind. This is actually cool.
When I ask C questions he’s kinda like…shoo fly shoo. Or saying, You should know this stuff already.
Well, C, I was hired, and they damn well know I dont have much experience. What do you want???
My questions:
How the heck to waddle thru this mess?
CuteElf
