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Help!!! Can't install Cisco VPN on WXP

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10 replies

by jdroba

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I have an end user whom I am attempting to get set up with VPN access from home. He is running Windows XP. We use the Cisco VPN client. Anythime he attempts to load the CPN client he gets a message that states "Cisco VPN Client is not compatatible with Microsoft's Internet Connection Sharing for Windows XP. Internet Connection Sharing must be uninstalled before the VPN Client can be installed". I have had him ensure that the WXP firewall and any virus software is disabled. He is running this on a home network. ISPEC blocking is disabled. His Zone Alarm software is disabeled. I have been abled to load this client on 2 other WXP machines so far. Any suggestions? Thanks!

Joel

10 replies

by techkid

You never said whether or not he's running Internet Connection Sharing? I guess it's obvious that he is. Either that or XP is buggin. Turn off ICS and get him a router that will share the inet connection.

by jdroba

Cisco VPN indicates that ICS is running, however, there are no visible options available to turn it off.

by alpha-male

He has ICS set up on his PC at home (to share his connection with another machine). If you need to run the Cisco VPN client, you'll need to remove the ICS.

by alpha-male

Take a look here for detailed help:

http://www.cisco.com/warp/public/471/vpnclient_ics.html

(delete any spaces in the URL)

Good luck!

by jdroba

Cisco VPN indicates that ICS is running, however, there are no visible options available to turn it off. How do I disable it?

by bazz00

Yes, he is using ICS to share his Internet connection on his home network. You will need to disable this in order to install the Cisco VPN client. For him to be able to share the Internet connection again he will need a router but make sure that it is VPN compaitable.

by jdroba

Cisco VPN indicates that ICS is running, however, there are no visible options available to turn it off. Where else can I attempt to disable it from?

by alpha-male

There are detailed step by step instructions on how to disable ICS in the link I listed above (that you for some reason rejected). Here they are again:

Disabling ICS
There are three ways you can disable ICS: through the Desktop, through the Control Panel, or through editing the Registry.

Desktop
To disable ICS through the Desktop, use the following steps.

Right Click on My Computer and select Manage > Services and Applications.

Select Services > Internet Connection Sharing located under ICS Firewall.

Disable Load on Startup. IPSec is also found under Services.
Control Panel
To disable ICS through the Control Panel, use the following steps.

Got to Start > Settings > Control Panel > Administrative Tools > Services.
Select Services > Internet Connection Sharing located under ICS Firewall.

Disable Load on Startup. IPSec is also found under Services.
If the above does not work, then try editing the registry. It is possible that even though the Control Panel shows ICS as disabled, the registry value could still show it as enabled. In that case you still need to disable ICS through the registry even though you already disabled it through the Control Panel.

Registry
To disable ICS through the Registry, use the following steps.

Test the regkey for the existence of ICS on Windows XP by doing the following:

Go to Start > Run and type regedit.

Click OK.

In the Registry Editor, double-click on HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Services | SharedAccess.

Now review the DWORD value Start, where 0x2 = ICS enabled and 0x3 = ICS disabled. If the value shows 0x2, then right click and modify it to show 0x3. This will manually force ICS to shut off and allow the VPNClient installation to continue.

by jdroba

1st, my apologies for accidently rejecting your 1st response. I missed the link giving better instructions since I was being told what I already knew (needed to disable ICS).

2nd, Your answer did exactly what I needed it do. thanks.

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