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HELP - computer shuts down every time i put blank dvd/cd in it!

By tahneen ·
hey if anyone could help id really appreciate it
this is happening on both my computers, with more than one brand of dvd/cd so i dont know whats the problem!
im using a pc, and every time i put in a blank cd/dvd the computer restarts - and then says its had a serious driver error. but i dont know how to fix it
please help
thanks

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on more than 1 system?

by w2ktechman In reply to HELP - computer shuts dow ...

this seems odd indeed. Are you by chance using an external drive?

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Good question

by CaptBilly1Eye In reply to on more than 1 system?

missed that one. It must be gettin' late. Oh... it is... g'night. :)

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Blue Screen?

by CaptBilly1Eye In reply to HELP - computer shuts dow ...

Are you getting a blue screen with an error? (It's called a B.S.O.D.) Have you installed any new CD/DVD burning software lately? Or new media players? Does the same thing happen with music and/or data CDs? Is this system using XP? More detailed info on your system and setup would be helpful.

Here are two things to try:
First, turn off auto-run on the drive.
1. Open My Computer.
2. Right click on the drive that is having the issue and in the menu, select Properties.
3. Click on the AutoPlay tab.
4. Use the drop-down list and select Blank CD.
5. Make a note of what program is currently set to open for Blank CDs.
6. Put a dot in front of 'Prompt me each time to choose an action.'
7. Click Apply and OK.

is situation still occurs...

Second, reset the system BIOS to the defaults.
Consult your system's user guide for detailed info on BIOS settings and access.
1. When the system is booting, enter the BIOS by tapping the Delete or F1 key (depending on motherboard). In some cases it may be the F2 key or a combination of keys.
2. In the BIOS, look for the Reset To Defaults option (usually a button on the last screen).
3. Once you have reset the BIOS to the default settings, Save & Exit.

Let me know if this helps.

If the situation continues after these steps, please provide as much detailed information as possible.

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reply

by tahneen In reply to HELP - computer shuts dow ...

yes its on two computers - one comes up with a blue screen - the other doesnt
tahnks

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Ok.

by CaptBilly1Eye In reply to reply

Let me know what fixes each setup.
I am curious to know whether you have to do both steps I gave or just one.


If the situation continues, please provide as much additional detail as possible. Including the exact error message that appeared on the blue error screen.

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Re: HELP - computer shuts down every time i put blank dvd/cd in it!

This is a simple quick fix that might work. Go into "start > settings > control panel >
system > hardware > device manager" and look for your cd/dvd drives and right click to high light them and select "delete" then re-boot your computer, this will then re-install all your drivers for your cd/dvd drives (you might be asked for your drivers for your drives). Please repost on here if you are still having problems.

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still not working

by tahneen In reply to HELP - computer shuts dow ...

ok
so i tried:
1.what peconet said - in uninstalling device drives. it still shut down when i put a dvd in
2. tried part one of capt billy advice - but none of them were set to autoplay - they were all set to prompt me
3. went into bios default - but it had 2 options "load fail-safe default" and "load optimal default" - so which one of these do i do?

further info:
my computer(computer 1): intel (R) pentium (R) 4 CPU 3.00GHz 3.01GHz 480mb RAM
its a windows xp professional
- its a custom made computer - so its not a dell or anything
the drive im using: sony dvd RW dru-810a
its not an external drive
havent installed any new software lately - but i did install 'studio mediasuite v 9 -video editing software a while ago'
it doesnt shut down when i put a music cd in.
errror report: says the following

Problem caused by Device Driver

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

More information

--------------------------------------------------------------------------------


Problem report summary

Problem type
Windows stop error (a message appears on a blue screen with error code information)

Solution available?
No

What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to be restarted

Cause
Unknown

Computer symptoms
A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

thanks so much!

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Next Step

by CaptBilly1Eye In reply to still not working :(

Based on the error message, resetting the BIOS to the default settings is probably not going to resolve the issue.

Right click on My Computer and select Manage. In the window that opens, click on Device Manager on the left. Look to the right and see if anything has a exclamation point in a yellow triangle next to it. If so, that would indicate which driver is causing the problem. If not...

Uninstall Pinnacle Studio 9. I removed it some time ago from my home system due to too many problems and conflicts. It has been known to cause the kind of problem you are experiencing. You may want to check with Pinnacle to see if there is a fix once you verify that it is what caused the error by removing it.

I expect that once it is removed, you will no longer have any problems.

But, if uninstalling Pinnacle doesn't correct it, The best thing to do (since it is a device driver situation) is to perform an XP System Restore.

To perform a XP System Restore:
1. Go to Start - All Programs - Accessories - System Tools - System Restore.
2. Put a dot in front of 'Restore my computer to an earlier time' and click Next.
3. Select a date prior to when the situation started occurring and click Next.
This will restore the system, replacing drivers and restoring the registry.
The only draw-back is that if you installed any software since that date, you will most likely need to reinstall it.
If the Restore does not correct the problem, try again using a date farther back.

This should ultimately correct the situation.
Let me know if you have any other troubles.

There is a possibility that a virus is involved, although I would doubt it based on when the error occurs. However, here is a MS article related to the error:
http://tinyurl.com/yshry8

Let's hope for the best.


<edited for clarification following further investigation>

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In Addition, download the latest driver

by w2ktechman In reply to Next Step

for your cd drive.

Did you install the same SW on the second system with this problem? If so, that may be the issue.

Also, what burning SW are you using?

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IT WORKS~!

by tahneen In reply to Next Step

THANKS SO so much everyone who helped me - once i uninstalled media suite it worked straight away - so i should try to get a fix for it? how do i do that? just email them?
thanks again! xox

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