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HELP!! Custom document size missing

By Kuryous1 ·
I up-graded a workstation to 2000 Pro. Now, the custom form created in WORD (7x7) doesn't print properly to a network HP laserjet. As Admin, I created the form as usual in the Printers folder using File>Server Properties>Create new form. However, When setting up the actual print job, The new form doesn't appear in the Printer properties as an option in Page/Output. Need to print this receipt....Must help appreciated!!
Thanks, Jimmie

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by niseys In reply to HELP!! Custom document si ...

A. Un-install 2000 and return to XP if possible.

B. Search for update drivers to Win2k for the HP laserjet. If none found, purchase new printer or refer to option A.

2000 Pro was MS's full effort in avoiding intrusion altogether, which resulted in the OS not allowing more than a third of the usual hardware devices to be compatible and a slew of software not allowed to operate on the system.

Good luck with 2k.

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by niseys In reply to

Win2k installation disk also came with a partial list of compatible/non-compatible hardware and software. Browse the disk, and you'll locate the file. See if the printer is listed. There is also a reference to an updated web site located version of this list.

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by Kuryous1 In reply to

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by Oz_Media In reply to HELP!! Custom document si ...

I will say what you have most likely already done but can only offer some basics in case you haven't:
HP JetDirect drivers are great but are also a funny and finiky bunch.
I would suggest making sure you have the latest drivers for your printer first.

When you say you are logged in as Admin, I assume you ave checked file access and modify rights.

You have installed the latest Office updates.


Good luck

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by Oz_Media In reply to

niseys@sbcglobal.net I think this was an UPgrade to Win2kPro. Which incidentally I've found to be the most compatible and well stocked OS that MS has released tto date (WINDOZW flavours of course). I've removed more copies of XP Pro for more clients than I've setup, due to imcompatibibity issues or hardware problems. In fact, your's is the first such opinion I've ever heard. Perhaps in a few years that may hold true, ut not yet.

Your recommendation to updates drivers was OK but to suggest scrapping Win2KPro for XPPro or even worse, buying a new printer is a little rude to say the least. Why would recommending incurring uneccessary costs be helping someone?

NOTE: People are continually posting questions to the discussion forum so I guess we can post a discussion in the question forum. :-)

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by Kuryous1 In reply to

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by cs In reply to HELP!! Custom document si ...

Hi Jimmie,
I tried to reproduce your problem on my Win2K. But it works fine.
What Laserjet are you using? I have a Laserjet IV an use the driver which is part of Win2K. The printer is attached to my network through an internal JetDirect card.
Can I have some more information?
Chris

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by Kuryous1 In reply to

I tried all the above and was informed of the following from HP. The form isn't controlled by the O/S but rather the application. When I select the printer as the default printer, the page setup in Word changes properties stating the page layout for the printer. All I need to figure out now is how to send it to the printer.

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by niseys In reply to HELP!! Custom document si ...

Thank you for the tip OzMentalCase, I'll keep this in mind
for future answers. The intended was the updated drivers
already mentioned and the possibility of incompatibility
issues with WIN2k, not rudeness. I stand corrected.

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