Help Desk Call Mapping - TechRepublic
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August 28, 2008 at 04:58 AM
billy henderson

Help Desk Call Mapping

by billy henderson . Updated 17 years, 11 months ago

Our clients are spread all across the state and some calls are not as high a priority as others. I think a map displaying the calls would reduce travel times, since one could see all the calls marked on the map, and determine that one would be passing a location on the way to another call.

I was wondering if anyone is aware of a software package that would allow technicians to see the location of calls on a map display in real time.

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