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Help Desk Employee to Computer / User Ratio

By George Hogge ·
I have been trying to find the answer to this w/o having to pay $100 or more for a bunch of statistics I don't need.

What do you think is the industry standard and/or average for the number of Help Desk Employees per Computer and/or Computer User.

I look forward to your feedback.

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Google Says:

by Nonapeptide In reply to Help Desk Employee to Com ...

http://www.google.com/search?q=employee+to+help+desk+ratio


Here are some other interesting resources:

Our own TR says:
http://search.techrepublic.com.com/search/it+staff+ratio.html

A ComputerEconomics.com report says:
http://www.ebsco.com/preview/cer/helpdesk.pdf

ComputerEconomics.com also says:
http://www.computereconomics.com/article.cfm?id=1131

Google Answers says:
http://answers.google.com/answers/threadview?id=752347

Nonapeptide Says:
Depends. What type of industry is it and how varied are the systems that people use? On average, I wouldn't want to push it past 75 to 1.

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Thanks so much.

by George Hogge In reply to Google Says:

Your post provided me with a wealth of information. If you're ever in South Florida, I owe you a lunch.

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Many variables

by mjd420nova In reply to Help Desk Employee to Com ...

I've seen the stated average at around sixty to eighty help desk people to user ratio but have seen as many as 120 and as few as thirty. I think the biggest determining factor is the expertise of the help desk person. Experience with certain software packages and familiarity with hardware platforms being the most important. In our organization, when field service people tire of the grind or develop problems with working in the field, they can continue to be an important part of the process by taking calls and we find they excell at it having been in the field and knowing what the job really entails.

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