With our sudden escalation to over 1000 customers (500 attorneys), I find our Help Desk to be capable but very overwhelmed. I could really use some help in determining
the proper staffing level, organization, etc.
* How many people does your H/D support? Offices?
* Do you have a centralized Help Desk? De-centralized?
* How many people staff your Help Desk (1st line support)?
* What is the current H/D organization? Managers/supervisors? #
shifts?
* Do have any a telephony system?
* Current Help Desk package used
Any comments welcome
