help desk hoursLocked
Hello All –
I recently joined here. I’m looking for recent information, studies, or your comments on your IT help desk support hours and polioies.
I work for a small company in manufacturing and provide IT help desk support on an 8 x 5 basis. Off hours support is available unofficially when an emergency arises.
However, we have employees located world wide and I am considering options to provide a more 24/7 help desk solution.
My own research finds that many small to mid sized businesses that are not in the IT industry themselves seem to mostly offer the same type of support I already do. However, its very difficult to come by this information so other than a few companies that state their support on their website, most of my information comes from colleges and universities. I’d really like to know how other small to mid business do it.
Anyone want to offer input or can anyone point me to a recent survey or study where I can review the stats?