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help desk software

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by dara

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I was wondring if anyone knows an eazy and good software to use on helpdesk and dealing with helpdesk tiket issues at the present we use "support majic" and it is not the best. thanks Dara

15 replies

by alpha-male

Take a look here for a variety of possible solutions that may fit your needs:

http://www.helpdesks.com/

for vendors/etc to evaluate their products, take a look here:

http://www.help-desk-software.net/resources.html

That said, we use Peregrine Service Center and I find it to be a good solution. It is powerful, searchable, relatively fast and has a nice knowledgebase feature.

http://www.peregrine.com/prgn_corp_ap/pstHomePage.cfm

(delete any spaces in the above URLs)

Good luck! Hope this helps....

by xpertdragon

A very easy to use, simple and FREE web based help desk solution I have found is supported by Liberum. You can find more information on it at the following web site:

http://www.liberum.org/

Best of Luck!

Paul M. Chavez

by ronypp

I don't know what are your requirements for helpdesk. But I am using Liberum helpdesk on my website for online helpdesk. You can find more information on it at the following web site:

http://www.liberum.org/

Have a look at it, I am sure that you will like it.

Regards

by cyberjettanjax

I have to disagree with Answer number 4. I work in a big insurance company and that is what we use. It is unreliable. It never stays up, it hangs all the time. If those issue were resolved it wouldnt be too bad. I wouldnt recommend it to a small business. It is very complex.

by dara

I am a network administrator and often peaple at my work ask me what is the best laptop in the market today?and I would like to get some feet back from anyone who can help me ? and why?

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