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help desk software

By snelsonibm ·
Our company is setting up a help desk that will eventually serve upto 200 sites with computer troubleshooting. Do you have any recommendations on a good help desk product that is under $1000.

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by Ann777 In reply to help desk software

Goldmine is probably the best that I've used. I do not know what it costs though. You can research resellers in your area by going to their website:

http://www.frontrange.com/ProductDemos.asp

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by snelsonibm In reply to help desk software

The question was auto-closed by TechRepublic

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by James R Linn In reply to help desk software

You want to serve 200 sites with who knows how many users, and you want to go cheap??

Think about it. How much is this business worth to you? How big will it get. How many users? How much data?

The price should be the last thing.

James

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by snelsonibm In reply to help desk software

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by maxwell edison In reply to help desk software

Greetings,

Cut and paste this link into your browser (REMOVING SPACES if they snuck into the pasted URL):

http://www.blueocean.com/

They have a product called "Track-It! Help Desk software".

They make the following claim:

"Track-It! Help Desk software, and you'll see why USA Today, Rolls-Royce, Chase Manhattan, IBM, Sprint, BMW, Texaco, and countless other corporations have chosen Track-It! to manage their Help Desks and Inventory at peak efficiency."

They do have a free demoversion available for download.

Good luck,

Maxwell

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by maxwell edison In reply to help desk software

.
.
This is a better link to the same thing:

http://www.trackit.com/

Regards,

Maxwell

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by snelsonibm In reply to help desk software

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by snelsonibm In reply to help desk software

This question was auto closed due to inactivity

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