Does anyone have a recommendation on Help Desk software? We are looking for something under 5k for at least 4 simultaneous technician logins. Our specifications are:
1)Asset and Inventory Management
2)Escalation
3)Automatic E-mail Notification4)The ability to associate any user with any machine.
5)Optional Web interface
6)Simple, intuitive and easy to use features
7)Straightforward clean user interface without a great deal of buttons, shortcuts and menu options.
8)The ability to create multiple groups or projects.
We are not looking for a lot of features, just something attractively designed that will allow us to track help desk tickets and be able to identify the user along with the machine the user was working on at the time. An extremely professional looking interface is important as it will reflect the professionalism of the Help Desk itself.
Thanks for your help!
