I need to implement helpdesk software to support our client base as well as our own in-house users. I have looked at amberCat on the web and it looks like a good solution. Does anyone have any real world experiance with it? also does anyone have anysuggestions for some other packages that I might want to look at. Web based access for trouble ticket entry and status would be nice. Also if there is any of this type of software that will link with a palm to allow data entry in the field when there is not a web connection avalible. Thanks in advance for your time.
