General discussion

  • Creator
    Topic
  • #2310946

    Help Desk software

    Locked

    by ig-tech ·

    We are trying to buy Help Desk software 10 users license.
    a. Supports SQL
    b. Support Knowledge Base

    Do you have any suggestion? Please provide me pros and cons detail.

All Comments

  • Author
    Replies
    • #3470213

      Help Desk software

      by safurniss ·

      In reply to Help Desk software

      Track-It is a very good inventory and help desk software, but it does quite a few things other than just help desk.

      Have a look at http://www.blueoceaneurope.com/uk/
      for a downloadable demo.

      I used it and think its good.

    • #3464795

      Help Desk software

      by elbroche ·

      In reply to Help Desk software

      Do you know Microsoft MOM 2000? One of the features of the product is a knowlegde database. And you can asign cases to a group of ITs (a Help Desk in this case) to solve them. It can work with MSDE or SQL.

    • #3468581

      Help Desk software

      by jfjester ·

      In reply to Help Desk software

      Remedy is a nice program, It has both a SQL interface and can add a knowledge base of quick solve problems and troubleshooting history.

      CONS are – price for development- but you can have it any way you want it.

    • #3452244

      Help Desk software

      by ig-tech ·

      In reply to Help Desk software

      This question was closed by the author

Viewing 3 reply threads