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Help Desk software

By ServerJockey ·
I am the network administrator (catch all) for
a steel foundry. We have around 150 network
users, 10 servers, VPN, Webmail, Baraccuda,
Belmanage and AS400. My IT Manager is heading
up a project to convert from the AS400 to a
Windows Server based business system. For the
last 10 months it's been just me taking care of
everything and needless to say, I was working a
million hours and still buried and running way
behind so I begged and begged and he finally
let me hire a Deskside support guy so I can
focus on the network.

We are looking for a system to enter tickets,
schedule estimated repair dates, track problems
and resolutions. Something that can run on the
network and users can use a web browser to
enter tickets and/or check the status of their
tickets. Also something that IT can use to
assign tickets to each other. I'd rather pay
money for something tried and true than waste
time trying to get something free working!
Anyone have any suggestions?

Thanks in advance for any help or suggestions
you can give!

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Quick and free.

by 1bn0 In reply to Help Desk software

http://www.liberum.org/

Can use an Access MDB file or an SQL server.
Basic functionality. Installed here at work but dropped using it as we were pushed to maintain a shred workbook so the "managers" could review the list.

http://software.techrepublic.com.com/abstract.aspx?&kw=unlimited&docid=258348

Similar concept but needs IIS and ASP.NET installed. Can use a shared MDB as well. Can be installed on XPP workstation.

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