Hi everyone,
I have a dilemma that I need to find a solution to. I part own and work at a company that sells printers and scanners. We???ve been coping with our support using outlook and a bit of effort. But it has now reached the point where we spend more time sorting out email than we do resolving customer queries. Some of you must have had this same issue and figured out the best solution for it?
I???ve never worked with a help desk system before so I???m somewhat skittish to just jump into a complex and expensive system that might take ages to configure. I just need something that can handle emails better and give me better feedback on how old the email is, and who has responded to it (like an action log). It would also be good if it could sort emails based on different email addresses.
Currently it is me and 3 other guys who are taking care of the support. We need clear visibility over who is handling what query.
I don???t mind paying, I just want something that is quick to implement and easy enough to use and gives us a better way to track and manage support requests.
Your responses are much appreciated!
