Dear all
I am searching for a HELP DESK Ticketing Suite with the following specs…
? Reporting System
? Ease of Use and Implementation
? Web Based Integration
? Integration with MS SharePoint Portal Server 2003 (OPTIONAL)
? Procedures ? Approvals ? Flow Control
? KB
? Inventory and Tagging (OPTIONAL)
? Email Alerts + to-do List with MSEX2003
? Project Management (Integration with MS Project Server is OPTIONAL)
? Ordering Support (OPTIONAL)
Please Advice
thx, John
