General discussion


Help Desk using outlook IMAP - Best way to manage

By russell.stubbs ·
We currently have a base of 4 customers and use microsoft outlook to manage a shared I map inbox between 6 users.

I am looking for suggestions to effectively manage in house e-mails as well as external e-mails coming into the imap inbox for staff to action.

We have test director as a logging tool and so a call gets raised in one location.

The problem we are having is how to manage the inbox as the team grows larger and volumes of e-mails increase?


This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Related Discussions

Related Forums