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Help Desk using outlook IMAP - Best way to manage

By russell.stubbs ·
We currently have a base of 4 customers and use microsoft outlook to manage a shared I map inbox between 6 users.

I am looking for suggestions to effectively manage in house e-mails as well as external e-mails coming into the imap inbox for staff to action.

We have test director as a logging tool and so a call gets raised in one location.

The problem we are having is how to manage the inbox as the team grows larger and volumes of e-mails increase?

Thanks

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