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Help -- How do I turn 'virus protection' to Off?

By khelp2020 ·
Specific to an older IBM Thinkpad running XP. I had a temp version of Norton installed. Uninstalled Norton, cleared all references on thesystem, and cleaned registry out. I next tried to load AVG Free onto system. It won't load because another antivirus system was detected by AVG install. I did a deep search - found no other vendors.

I believe the problem is that on this machine the Thinkpad has a 'Virus protection' switch ON. I go into Control Panel, select Security Center, and see the 3 switches are ON (Firewall, Automatic Updates, and Virus Protection). I can manipulate the Firewall switch and Update Switch; but I can find no way to (even temporarily) turn the Virus Switch to OFF. I tried in Safe Mode as Admin
and could not access it.

Does anyone know how to either A) toggle this Virus Protection Switch (so that AVG does not think there is an anti-virus program running; or B) install AVG Anti-virus onto a system after encountering a situation such as this?

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Try Symantec's Norton removal tool

by NickNielsen In reply to Help -- How do I turn 'vi ...

Download it (http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039) and run it, then try to install AVG again.

The Norton uninstaller is notorious for leaving pieces behind. Even though you have searched, there is probably something of Norton left behind. It is most likely this that has both the Windows Security Center and AVG thinking there is an antivirus installed and running.

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Thanks - will try uninstaller frist thing in the A.M.

by khelp2020 In reply to Try Symantec's Norton rem ...

NickNielsen,

Thanks, I will try this first thing in the morning and let you know after I retry AVG. Norton is tough, but product was alwas good as I remember following Peter Norton in the earlier years. All of his stuff was clearly explained in his writings, and effective. Then he sold his wares to Symantic. Yet I ramble.

I have another machine that McAfee haunts. Do you know if there is a deep cleaner for this product also. I will follow up in the morning - thank you

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Detailed Instructions

by NickNielsen In reply to Thanks - will try uninsta ...

Available here: http://www.pchell.com/virus/uninstallmcafee.shtml

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Thanks, no luck on unsetting Virus Protection

by khelp2020 In reply to Detailed Instructions

Thanks for the info on McAfee. I will try it on the machine when I next have access to it.

As for Norton: I ran Norton uninstall and it went through its? paces. Went to re-install AVG and it still thinks some anti-virus software is running (I can?t find any, Norton trial was only one set up on trial). Yet again when I go to Control Panel > Security Center > Virus Protection is toggled ON.

I went into BIOS and looked to see if this machine has a switch there ? none. This is the only element in Security Center that I can not manipulate. I think a reformat and reinstall of the OS (XP) might prove useless, because I do not know how to access the Virus Protection setting. Thanks again for thoughts.

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Try the McAfee uninstaller

by NickNielsen In reply to Thanks, no luck on unsett ...

If that doesn't work, my next thought is to start running malware scans using MBAM and SuperAntiSpyware.

If you have no anti-virus software installed and something is telling Windows there is anti-virus, I'm inclined to think that's a bad thing.

MBAM - http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

SuperAntiSpyware - http://www.superantispyware.com/download.html

If neither of these finds anything or fixes the problem, then Tony's suggestion of FORMAT C may be your only solution.

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That would be my take too

by Tony Hopkinson In reply to Try Symantec's Norton rem ...

I read uninstall and Norton, then Format C occurred as a potential thing to try...

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Thanks, no luck on unsetting Virus Protection

by khelp2020 In reply to That would be my take too

Thanks. I ran Norton uninstall and it went through its? paces. Went to re-install AVG and it still thinks some anti-virus software is running (I can?t find any, Norton trial was only one set up on trial). Yet again when I go to Control Panel > Security Center > Virus Protection is toggled ON.

I went into BIOS and looked to see if this machine has a switch there ? none. This is the only element in Security Center that I can not manipulate. I think a reformat and reinstall of the OS (XP) might prove useless, because I do not know how to access the Virus Protection setting. Thanks for thoughts.

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