Hi, Back in August I bought a laptop with microsoft office word pre-loaded on it. In the past few days microsoft word seems to have just stopped working, all I can do is open documents, but even then I can't type anything. everything on the above ribbon is faded so I can't use it and I can't save anything. I first thought it was in ''compatibility mode''(mainly because it said so at the top) but as I can't save it to change the file format it can't be that, that is causing the problem. I have been asked if it was a ''time trial'' on many occasions, but I know it wasn't because I got a free time trial also, which incidently I have recently activated in an attempt to fix the problem only the same thing happens and I can't type or anything on that either. Does anyone know what is happening, or am I ust being dim?? Please reply soon i rely need this program!! thnx
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Applying a newly activated time trial over the top of an old time trial doesn't reset the start/end dates of the trials. You'll have to purchase the full version and uninstall the trial version before installing the full one.
I didn't activate a new trial over an old one. there never was an old one I had the full version. and in an attempt to fix the problem, so I could get on with my work I activated the only free trial I had, over the full version.
You said you received a copy of Word with the computer when you bought it in August. Chances are, it was a 90 day trial copy (timing is about right), unless you paid for a full copy. When the ribbons went gray and you could no longer do anything, the trial period was over. Even if you think you later activated it, it's still in "expired" mode.
If you have a full version of the program, uninstall ALL versions of Word (trial/full) and then reinstall the full version and activate IT. If you still have problems with the ribbon, call Microsoft to help you get activated correctly.
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Help!!! microsoft office 2007 problems
Please reply soon i rely need this program!!
thnx