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Help! My Wireless adapter is Freezing my computer!

By lauren.robertson ·
Hi,

I really need some help, i have been looking all over the net for answers to my problem with no luck!

My computer has just started randomly freezing (about a week ago) it is only a year old and has never done this before. It is totally odd, it will just freeze at any point.

I have sent it to see a technician, and he cant see any problems (ie, hardware or virus), the freezing only happens when i connect my computer using my Broadcom wireless adapter to the internet.

We have recently changed our router (D-link), which works fine (my computer is the only one affected by this) I just dont understand this, as it worked fine on our old router.

Why is this happening, i have routed out all other options the problem must be with the router or the wireless adapter.

My Computer stats are:
Acer Aspire 9301
Windows XP Media Center
Broadcom Wireless adapter 802.11b/g (which came installed in the computer)
D-link DIR-635 wireless router

Hope somebody can help,

Thanks

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All Answers

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How does it freeze ? ...

by OldER Mycroft In reply to Help! My Wireless adapter ...

When you say "the freezing only happens when i connect my computer using my Broadcom wireless adapter to the internet. " how far do you get in this process before the freeze occurs?

Does it manage anything at all or just freeze when you activate the wireless switch?

Can you switch the Wireless Connection on OK within Network Connections or does this make it freeze?

Can you connect to any other Wireless signals successfully?

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how far do you get in this process before the freeze occurs?

by lauren.robertson In reply to How does it freeze ? ...

- how far do you get in this process before the freeze occurs?
> i have had periods of working while connected to the wireless network for up to 2hours, however once the freeze occurs and i restart it will normally freeze again after 5/10 mins.

- Does it manage anything at all or just freeze when you activate the wireless switch?
> It will connect successfully to the network, and i can get online. In the past it has frozen during the inital connection process - but this is rare, it mainly happens once i have been connected for around 10mins.

- Can you switch the Wireless Connection on OK within Network Connections or does this make it freeze?
> I can activate/deactive the wireless though network connections, but i also have a button on my laptop which can do the same.

- Can you connect to any other Wireless signals successfully?
> I haven't got access to other signals, however the wireless is decting them. I have tried using a different wireless adapter, but i think it may be faulty as that will not even connect to the network!

I am getting a real headache with this, i have run out of ideas on how i can fix this. Just need my computer to work!! Any help most appreciated.

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What happens in Safe Mode?

by L-Mo In reply to Help! My Wireless adapter ...

Are you able to disable/enable the NIC in Safe Mode or does this still happen.

If it works fine in Safe Mode I want to think that it may have something to do with the whatever is running on start up.

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disable/enable the NIC in Safe Mode or does this still happen?

by lauren.robertson In reply to What happens in Safe Mode ...

- disable/enable the NIC in Safe Mode or does this still happen?
> I just tried starting up in safe mode, and when i did i could not turn on the wireless adapter (i have a button on my laptop to turn it on or off) i also went to network connections during safemode and nothing was displayed.

I'm not sure what this means, any help greatly appreciated.

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In Safe Mode your laptop button doesn't work ...

by OldER Mycroft In reply to disable/enable the NIC in ...

That is why you can't turn it on.

The little row of buttons on the top of the laptop rely on a program 'Launch Manager' or something like that. This program is not loaded when you are in Safe Mode.

However the Network Connections problem could be addressed if you boot into 'Safe Mode with Networking'.

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Safemode with networking...

by lauren.robertson In reply to In Safe Mode your laptop ...

I have just run the computer with safemode with networking. i can now see the networks and is showing my wireless is connected. As of yet it has not frozen, should i just leave it running like this to see if it freezes?

What could it possibly be on start-up which could cause this frustrating error!?

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Chances are that it won't freeze in Safe Mode, but ...

by OldER Mycroft In reply to Safemode with networking. ...

Normal Mode will definitely freeze again, so now we need to find out what is causing the freeze.

Boot into normal mode and go to Start > Run > enter "msconfig" (without the quotes). You'll see a box with boot options on it. Clcik 'Selective Startup'. Remove the bullet points from 'Load Startup Items' & 'Load System Services'. Clcik 'Apply' then 'OK'.

Shutdown (not reboot).

Boot.

What you are now going to have to do is go through the process of this first boot, select and connect wirelessly and wait for a freeze.

Then go back into 'msconfig' and add one of the bullet points, and try again.

And again. - UNTIL the system freezes.

What you are looking for is the opportunity to identify WHICH process/program is causing the problem.

When the freeze happens you will then be aware of which BLOCK the rogue process is in.

Then you start again selectively switching each of them on one at a time.

A process of elimination.


I would not advise just running in Safe Mode because the majority of the capabilities that you require online, are not available inside Safe Mode.

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msconfig

by lauren.robertson In reply to Chances are that it won't ...

I have tried what you suggested and ran msconfig, when load system items was selected it didn't freeze, however when load system services was selected it did freeze.

I have deselected all of the 'non-microsoft' items, but it still froze. I am now trying the microsoft ones. Do you know anything specific i can look out for? or i should be doing.

Thanks again.

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There's a bug-testers trick that might help you ...

by OldER Mycroft In reply to msconfig

Let's say you have 20 items in the system services. Divide them into 2 blocks of 10 and enable the first 10.

If it freezes, disable 5 of that 10 and continue...

Of course, if it doesn't freeze with the first block of 10 - you can leave them enabled (which always helps since the system is more complete) and enable HALF of the other 10, etc etc.

If nothing else it saves time.

Without knowing what is installed in your Acer I would be running blind advising you.

Let me know what the culprit was once you've found it.

Good luck! :)

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Still no luck!

by lauren.robertson In reply to msconfig

i have tried all the suggestions, and worked my way through start up items and system services and still i get the freeze. This is really confusing me!

Any other ideas what could cause such a problem

This problem has only occured since we swiched our router - could there be any issues with that?

Thanks

Lauren

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