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HELP NOT AVAILABLE AFTER INSTALLING UW7

By denis_berger ·
01 May 01

HELP NOT AVAILABLE AFTER INSTALLING UNIXWARE 7.1

After installing SCO UNIXWARE 7.1.1 on a DELL PowerEdge 2300, we cannot get access to the SCO HELP system via Netscape, when we click on the question mark in the graphic console. We did run this command just after installation:

/usr/man/bin/config_search -f

This server has a configuration for hosts and domain name similar to a server who runs properly with the access to the help system but this server is not getting access to the help. Netscape displays the following error:

Netscape's network connection was refused by the server:
mzuzu.customs.mw.gov:457

Try again later

(our servername is mzuzu, domain=customs.mw.gov)

Any hint on how to resolve this problem?
We don't find the mistake in our Network Configuration, if the error is there.

DENIS BERGER
denis_berger@yahoo.com

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by cpfeiffe In reply to HELP NOT AVAILABLE AFTER ...

It looks like resolution is working and that the server for the help is trying to transmit on port 457. You might check that port 457 is enabled on yors SCO server. Not sure about SCO specifics but in other Unix OS there is an /etc/services file.Compare entries for 457 in this or the similiar file between your working and not working servers. Also make sure the firewall manager didn't enable port 457 just for your one working server. He/she may need to go back and enable it for this server now. Good luck.

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by Shanghai Sam In reply to HELP NOT AVAILABLE AFTER ...

No port 457 is configured in /etc/services on all servers.
At startup, we don't use a firewall and the server, even when not connected to the network, cannot display the help, meanwhile another server in the same conditions does.

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by cavedweller In reply to HELP NOT AVAILABLE AFTER ...

If unixware is like OpenServer there is a scohelp http server which runs on a different port than a normal web server. Look in /etc/rc2.d for the script that starts scohelp and find the location of the configuration file. Compare it with the working system along with the associated file and directory permissions. Check the log file for errors (I assume that you already did this). Try to start the scohelp server by hand using the same command as the rc script so that you can see any error messages or warnings.

Good Luck

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by denis_berger In reply to HELP NOT AVAILABLE AFTER ...

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by denis_berger In reply to HELP NOT AVAILABLE AFTER ...

3 May 01
This lead me to find messages in /var/adm/syslog and in
/usr/ns-home/httpd-scohelpttp/logs/startup_errors
who indicated that Netscape Fastrack is not licensed.

I removed it and reinstalled it via CD 1 provided with SCO
and using the command: pkgadd -d cdrom1 NSfast2
After reboot, we still get the problem
but if root runs the /etc/rc2.d/S93scohelphttp
it loads the daemon properly and the help for the SCO home page is available.
But access to any of the other pages is generating the same problem.

In syslog, the following error appears:
routed[787]: recvfrom(rdiskc_sock): No route to host
So, I need to learn how to get rid of this, probably reviewing the network configuration. Any hint, anybody?

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HELP NOT AVAILABLE AFTER INSTALLING UW7

by denis_berger In reply to HELP NOT AVAILABLE AFTER ...

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