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Help on HP Laserjet 4 printers

By nhughes79 ·
I have quite a few HP LaserJet 4 plus printers. I'm having problems with the way the paper is taken from the trays.
When you select 'upper tray' on the print menu, the printer feeds from the lower tray and when you select the 'lower tray' it feed from the upper one. My users are getting annoyed and any help would be appreciated.


Many Thanks

Neil Hughes

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Help on HP Laserjet 4 printers

by tmaclennan In reply to Help on HP Laserjet 4 pri ...

A LaserJet 4 has a Paper Cassette and the Multi-Purpose tray. If your driver is giving you an "upper tray" and a "lower" tray choice, I'm guessing you are using the wrong driver. Regardless, there is a setting from the option menu on the printer "MP=" which governs where paper is taken from first. Check out this link.
http://www.hp.com/cposupport/printers/support_doc/bpl01538.html

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Help on HP Laserjet 4 printers

by nhughes79 In reply to Help on HP Laserjet 4 pri ...

The question was auto-closed by TechRepublic

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Help on HP Laserjet 4 printers

by dheupel In reply to Help on HP Laserjet 4 pri ...

Refer to answer #1, and also remember:

The flip-down multi-purpose tray is known as "Tray 1" and "Upper Tray", and the cassette is known as "Tray 2" or "Lower Tray", and if you have the additional paper tray cassette, which would be Tray 3 - thenyou might want to have users select "Auto select paper source" in the printer driver. I too would check for most current drivers on workstations, and reinstall as they may be corrupt.

Good luck.

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Help on HP Laserjet 4 printers

by dheupel In reply to Help on HP Laserjet 4 pri ...

Disregard the Tray 3 portion - brain fart. I was visualizing an HP 2100 - sorry.

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Help on HP Laserjet 4 printers

by nhughes79 In reply to Help on HP Laserjet 4 pri ...

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Help on HP Laserjet 4 printers

by systembored In reply to Help on HP Laserjet 4 pri ...

Are you sure it is a printer problem?

You said that you have quite a few printers, and I guess they are all having the same problem.

How are the applicationson your workstations set on where to pull the paper from? Software settings usuallyoverride the hardware settings.

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Help on HP Laserjet 4 printers

by nhughes79 In reply to Help on HP Laserjet 4 pri ...

The question was auto-closed by TechRepublic

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Help on HP Laserjet 4 printers

by nhughes79 In reply to Help on HP Laserjet 4 pri ...

This question was auto closed due to inactivity

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