Hi,
I have a customer with a dell 1100. He doesn’t know he shouldn’t click on every pop up wanting to scan his computer for viruses. So of course he has a ton of trojans in there. It is stuck in the log on log off loop. I have a couple fixes for that IF it lets me in. And we may be restoring the whole system. The question I have is: How do I access his documents to save them on a cd? I hooked it up like an external hard drive and I have already found and saved a bunch of pictures. But when I tried to access his docs it said there was a security issue and then when I continued now it says the folder is empty? What?? Yeah, I know it should have been backed up already. But you know users…My plan was to pull off some files and then totally restore. How does that sound? Can you help???
