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Helpdesk app suggestions

By bobby1041 ·
I am currently running DCL http://dcl.sourceforge.net/index.php on Suse Professional 9.3 machine inside our private network for our helpdesk app. And I am looking for something better.

Could I get some suggestions on better opensource helpdesk web apps that can do the following:

-trouble ticket
-bug reporting
-email notifications to creator and any other optional person(s) with watches
-run on Windows, IIS6, mysql, PHP or ASP
-creation of tickets via email... i.e. email to help@company.com will automatically generate a trouble ticket
-Reports!
-etc. etc. etc.

Any suggestions are greatly appreciated.

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Move away from open source.

by NZ_Justice In reply to Helpdesk app suggestions

Yes free is great, but there are probably better pay ones out there. Look for a one that meets your needs but costs you money, then see if you can find the free open source equivalent.

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BMC Remedy

by Xearon In reply to Move away from open sourc ...

I am a Remedy junkie and cant say enough good about the ITSM suite. It definately is not free but is is customizable and scalable. Remember, you get what you pay for and if you pay nothing,.......

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HelpDesk Software

by almashdi In reply to Move away from open sourc ...

I have started looking into a program called SysAid. It is free for up to 100 users and anything after that you need to purchase.

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SysAid

by Exp In reply to HelpDesk Software

I am testing the free version too. What do you think? Did you end up getting the full version?

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NOT egain

by james In reply to Helpdesk app suggestions

Avoid eGain at all costs. The product is still a work in
progress, and doesn't yet support large organizations well.
being a web based application, (using web 1.0 technology) it
has a wonderful habit of eating your calls without any
indication.

DO NOT use in a global environment

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Avensoft - nService

by Murpmic In reply to Helpdesk app suggestions

$200 / tech for small sites or site license for larger.

MS SQL, AD Integration and others, fast pages, assets, integrates with email for tickets.

Reports you write yourself. Some easy with checkboxes, others with SQL queries you enter for more complex.

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ReadyDesk

by MarcusJ2 In reply to Helpdesk app suggestions

We have been using ReadyDesk for several years and it can't be beat for the features and price.

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