General discussion
-
Topic
-
Helpdesk call logging – Missed Calls
LockedI work on a trading floor. All the desktop analysts wear yellow shirts. This provides very effective line of site support. The down side is that users approach us during calls, between calls, on your way back to your desk and even in the toilet!
My question is: Does anyone have an effective solution as to how we can log all these line of site calls. At the moment many calls are missed as you don’t remember that you fixed 2 Outlook issues whilst walking back to your desk.
Looking for examples like wireless and PDA’s , headsets and calling a central helpdesk etc.
Please help.
All Comments
Viewing 1 reply thread