Helpdesk/Desktop – Asking QuestionsLocked
As someone who is the first to answer the phone when a person has a problem with their computer, I want to make certain I’m asking the right questions. Does anyone know of a written script that one might follow to make certain all the pertinent questions are asked with regard to troubleshooting the problem? It would help if there was a certain order to ask them in as well, so that I am more efficient and spend less time on the phone, and more time solving the problem. I haven’t found much onthe web with regard to this exact issue but I’m certain those here will understand what I’m asking, and hopefully have a solution for me. Thank you!